Refund policy

At KOLI & OLUM, we are a small, mission-driven company committed to delivering high-quality products that celebrate African culture and heritage. Because of our size, we are unable to offer flexible returns like large retailers — but we stand behind the quality of what we ship.

Returns & Refunds

We accept returns only if:

  • You contact us within 5 days of receiving your order

  • The item is returned in like-new, resellable condition, with original packaging intact

  • The return is pre-approved by our team

If approved, your refund will be issued minus:

  • Original shipping costs

  • A 15% restocking fee

  • Return shipping (covered by the customer)

Orders Shipped from Our China Hub: Final Sale

Orders delivered to Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, the United Arab Emirates, Qatar and Saudi Arabia ship directly from our hub in China and are final sale. We are unable to accept returns or exchanges on these orders.

If your order arrives damaged or you received the wrong product, the Damaged or Incorrect Orders section below still applies.

Damaged or Incorrect Orders

If your item arrives damaged or if you received the wrong product, email us at contact@koliolum.com within 5 days of delivery. We'll make it right — at no cost to you.

Non-Refundable Items

  • Items returned without pre-approval

  • Items not in resellable condition

  • Gift cards or sale items

We appreciate your understanding — every purchase supports our mission of preserving African heritage through storytelling and education.